1. Open the SOLOstudio app and if you see the subscription page hit the ‘X’ in the top left corner.
2. Head to the tools 🛠️ menu.
3. Click “Sign in with Apple”

That’s it! ⚠️ IMPORTANT ⚠️ You must use the same Apple ID as your previous device as this is what Apple uses to track your subscriptions and purchases!

Don’t worry! SOLO® is fine, it’s just trying to connect to more than one device at a time so you likely have two versions of SOLOstudio® running… One on your new device and one on your old device. Here’s how to solve it.

On your OLD device

1. Open SOLOstudio® and head to Devices 📱
2. Remove SOLO® from paired devices 🗑️
3. Close SOLOstudio app fully.
4. Head to your device Bluetooth Settings and find “SOLO NFC” – tap it and click “Forget Device”.

On your new device, if you open SOLOstudio then you’ll likely find that SOLO® stops vibrating. You’re good to go! If it flashes blue then follow the steps below to pair to your new device.

On your NEW device

1. Open SOLOstudio app
2. Follow our quick start guide to pair SOLO®

Your SOLO® is now paired to your new device and will work as expected. If you previously paired it to your new device then the steps for you

👉 Top Tip  – Ensure that you only ever use one SOLOstudio® app at a time on any device. If you use SOLO® on multiple devices close down the app fully on any devices you are not using to ensure you don’t get multiple feedback

Don’t panic! SOLO® is fine, it’s just looking for other paired devices that are running SOLOstudio®.

You likely have another device with SOLOstudio running in the background. Here’s the solve…

1. Close any SOLOstudio® app that is running on any device you are NOT using. 
2. It’s literally that simple 😅

👉 Top Tip  – Ensure that you only ever use one SOLOstudio® app at a time on any device. If you use SOLO® on multiple devices close down the app fully on any devices you are not using to ensure you don’t get multiple feedback or connection attempt vibrations.

This is a two part answer depending on your use case…

If you only use SOLO® on one device at any given time (during a show)…

1. Pair SOLO® to another SOLOstudio® app (such as your iPhone as well as your iPad) following our guide here: https://www.youtube.com/watch?v=6gy5FiWVZNY
2. Ensure that you only ever use one SOLOstudio® app at a time on any device.
3. Close down any SOLOstudio® app on devices you are not using to ensure you don’t get multiple feedback or connection attempt vibrations.

If you use SOLO® on multiple devices at the same time (during a show)…

1. We recommend this for advanced users only!
2. Pair SOLO® to another SOLOstudio® app (such as your iPhone as well as your iPad) following our guide here: https://www.youtube.com/watch?v=6gy5FiWVZNY
3. Open both apps and SOLO® to connect to both apps (this can take a moment).
4. Once connected you will be able to trigger cues on both devices at the same time however you will get feedback from both devices so bear this in mind!

Don’t panic. SOLO® is fine 👌  When iOS updates (especially big updates), secure Bluetooth connections – like the one to SOLO® – can be broken by iOS for security reasons. To resolve we simply need to reestablish that secure connection. Here’s how… 

1. Open SOLOstudio® App and go to the device manager. Delete SOLO® from your paired devices list.
2. Close the SOLOstudio® app fully.
3. On your device go to Bluetooth settings and “Forget Device” (SOLO NFC). 
4. Restart your device.
5. Ensure Bluetooth is enabled on your device.
6. Launch the app and head to Devices Manager
7. Power on SOLO® ensuring that it is fully charged
8. SOLO® will appear in the available devices list – tap to connect – and follow the on screen instructions to pair SOLO® to your device. 
9. Repeat for all iOS devices you use with SOLO®

Et voila! 

👉 Top Tip – Ensure that you only ever use one SOLOstudio® app at a time on any device. If you use SOLO® on multiple devices close down the app fully on any devices you are not using to ensure you don’t get multiple feedback.

Please email: support@solosfx.com. We aim to respond within 2 business days and are based in the UK, so please take this into consideration 🙂 

Due to the popularity of SOLO we can no longer respond individually to Facebook or Instagram direct messages, sorry about that!