Created: February 06, 2023
Last updated: November 27, 2025

Shipping

We use shipping partners DHL & Royal Mail to safely deliver your Goods.

We aim to dispatch all orders from our offices within 2 working days of receiving your order. Goods are shipped fully insured for their full commercial value for both domestic and international customers.

All delivery times quoted on this website are estimates provided by our shipping partner and are subject to change based on numerous global factors including inclement weather, transit delays, international & domestic conflict and customs clearance where applicable.

For orders outside the United Kingdom (international customers), You are responsible for all import costs and tax applicable in your destination country. These costs can be calculated on your Governments customs website. Solo Automations Ltd is not responsible for notifying you about additional costs you may incur.

US Customers, please see our news page for updates about Tariffs, De minimis & import costs.

You will be provided with a tracking reference by our shipping partner when your order leaves Our offices.

Warranty

Solo Automations Ltd provides the SOLOreader device with a 12-month warranty commencing on the delivery or collection date. During this 12-month period, Solo Automations Ltd warrants that the device will be free of material defects that prevent its normal operation.

If you have purchased the SOLOreader device as a consumer and not for commercial use, the warranty will apply during such longer period as prescribed under applicable mandatory consumer protection laws. Solo Automations Ltd will not be liable for any damages or defects to SOLOreader caused by normal wear and tear, improper use or by accident, malicious damage, hazard, excess humidity, liquid ingress, electrical stress, or other environmental conditions not commonly found in a normal safe working environment.

Solo Automations will not be liable if the defect arises because you have failed to follow Solo Automations’ written instructions as to storage, installation, use or maintenance of SOLOreader or if you alter or attempt to repair the relevant device without the written consent of Solo Automations Ltd. Solo Automations’ warranty does not extend to cables, accessories, plugs, or power supply units.

Warranty, guarantees and support are non transferable.

Care taking & handling

Keep the SOLOreader in a cool, dry place (ideally, 22° C) and the maximum operating temperature is 40° C (Celsius).

Use a very lightly damp, soft, cloth to clean the device’s exterior. Do not spray any type of liquid directly on the device and do not get moisture in any openings. Do not use solvents. Make sure nothing gets inside your device through an opening, such as the LED light slots or USBC port. Do not expose to shocks or negligent handling.

Changing the battery is not permitted. Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

Do not charge battery below 10°C or above 40°C.

Should your device experience significant battery life reduction please contact us at: support@solosfx.com for information.

Legal notice

Please note that the use of this accessory with an iPhone or iPad may affect wireless performance.

Important notice regarding use

Solo Automations Ltd supplies the SOLOreader device for use by you or your business, as applicable, and you agree not to use the product for any resale purposes.

You must not use the product for any purpose other than cueing music and special effects through your installed version of the SOLOstudio app. You may not modify the app or the hardware of the product in any way, save to the extent permitted by mandatory law.

Trademarks

SOLO® & SOLOstudio® are registered trademarks of Solo Automations Ltd and must not be used, in any form, without prior written consent of Solo Automations Ltd.

Feature Request

Definitions
The ‘User’ is, you, the person who submits the feature requests.
‘Us,’ refers to Solo Automations Ltd.
‘Software’ refers to, but not limited to, SOLOstudio and SOLOstudio PRO applications.
‘Feature Request,’ refers to any idea submitted to Solo Automations Ltd.
‘Feature,’ refers to the specific function of the idea submitted to Solo Automations Ltd.

Feature Request: The User may request additional features in Software, provided, however, that (i) the User shall waive any claim or right in such Feature should Feature be developed by Us; (ii) The User shall be prohibited from developing the Feature, or disclose such Feature Request, or Feature, to any 3rd party directly competing with Us or any 3rd party which may be, following the development of such Feature, in direct competition with Us; (iii) The User warrants that the Feature does not infringe any 3rd party patent, trademark, trade-secret or any other intellectual property right; and (iv) The User developed, envisioned or created the Feature solely by themselves.

Black Friday

Promotion Period
This Black Friday promotion is valid from November 28, 2025 through December 6, 2025 (the “Promotion Period”). All promotional prices and offers are only available during this time frame.

General Terms

Availability: All promotional offers are subject to availability. We reserve the right to limit quantities and discontinue any promotional items at our discretion.
Pricing: All promotional prices are valid only during the Promotion Period. Prices are subject to change without notice after the promotion ends.
Exclusions: Unless otherwise stated, promotional discounts cannot be combined with other offers, discounts, or promotional codes.
Order Timing: Orders must be placed during the Promotion Period to qualify for promotional pricing. The date and time of order placement (not delivery) determines eligibility.
Modifications: We reserve the right to modify, suspend, or terminate this promotion at any time without prior notice.
Refunds and Returns: Standard return and refund policies apply to all promotional purchases. Refunds will be issued at the promotional price paid, not the regular retail price.
Errors: We reserve the right to correct any errors in pricing or product descriptions and to cancel any orders based on incorrect information.
Interpretation: These terms and conditions shall be governed by and construed in accordance with applicable laws. We reserve the right to make final decisions on all matters related to this promotion.

Returns

Thank you for shopping at SOLO, your custom means a lot.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation

The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Solo Automations Ltd, Houldsworth Business Centre, Stockport, SK5 6DA.

• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to SOLO, accessible from https://solosfx.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return and refund, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging
• The Goods are unopened & unused
• The Goods are found to be in full working order with no signs of damage or tampering to the Goods or packaging
• You have the receipt for your Goods

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Faulty Goods

It is your responsibility to return the faulty device to Solo Automations Ltd.
Solo Automations Ltd will, in its discretion, either repair or replace faulty devices within 90 days of the date of receipt of the device.

Solo Automations Ltd advises you to carefully check the device before dispatch to ensure that it is defective. Any device returned which is not found to be defective or has been damaged or misused by you will be returned to you and you will be invoiced for the cost of shipping. A repaired or replaced device will be warrantied for the unexpired portion of the original warranty.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Solo Automations Ltd
Bryant House
61-63 Wellington Road
Stockport
SK1 1HS
United Kingdom

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend using an insured and trackable mail service, packing the Goods safely to ensure they are protected in transit. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Terms & Conditions of Use

These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding agreement between you (the “User”) and Solo Automations Ltd (“Company”, “we”, “us”, or “our”), a company registered in the United Kingdom, regarding your use of the SOLOstudio® mobile application (the “App”) and its integration with our proprietary hardware and cloud ecosystem.

The ecosystem includes:

• SOLO®reader: A Bluetooth Low Energy (BLE) RFID remote control used to trigger cues.
• SOLO®cloud & SOLO®sync: Networked services for data storage and device synchronisation.

BY DOWNLOADING, INSTALLING, OR USING THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.

1. Nature of the Service

The App is a professional show control tool designed to assist in the playback of media and control of lighting for live, pre-recorded, and online performances.

• Professional Use Only: You acknowledge that the App is intended for use by competent professionals who understand the risks associated with software-based show control and wireless technology.
• Not Fail-Safe: You acknowledge that software operating on consumer-grade mobile devices (iOS) is subject to environmental variables, operating system variances, and hardware limitations. The App is not intended for use in situations where a failure could lead to personal injury or physical damage.

2. License Grant and Commercial Restrictions

Subject to your compliance with these Terms, Solo Automations Ltd grants you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal professional use.

You agree that you will not:

• Resell or Sub-license: Sell, rent, lease, lend, redistribute, sub-license, or otherwise transfer the App or your rights to use the App to any third party.
• Hire or Rental Services: Include the App as part of a hardware rental package, “dry hire,” or equipment lease deal where the App is provided to a third party for their independent use.
• Commercial Exploitation: Exploit the App for any commercial purpose other than the direct performance of your own shows or shows where you are the operating technician.

Commercial/Enterprise Licensing: If you wish to use the App as part of a rental fleet, equipment hire service, or enterprise solution, you must obtain a separate commercial license. Please contact sales@solosfx.com for details.

3. Disclaimer of Warranties (“As Is” Clause)

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP, SOLO®reader, SOLO®CLOUD, AND SOLO®SYNC ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND.

Solo Automations Ltd expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Performance Stability: We do not warrant that the App will be error-free, crash-free, or that it will operate without interruption during a live performance.
• Wireless Reliability (BLE): We do not warrant that the Bluetooth connection between the iOS device and SOLO®reader will be free from interference, latency, or disconnection.
• Device Compatibility: We do not warrant that the App will function correctly on every iteration of iOS or on devices that have been jailbroken, modified, or are running conflicting background software.

4. Specific Hardware Limitations (SOLO®reader)

You acknowledge that SOLOstudio® relies on wireless communication which is susceptible to environmental interference, particularly in crowded venues using the 2.4GHz spectrum. Solo Automations Ltd accepts no liability for:

• SOLO®reader (Input Failure): Missed triggers, latency, or failure to fire cues resulting from the SOLO®reader RFID remote failing to connect, losing Bluetooth pairing, battery failure, or radio frequency (RF) interference.

5. User Responsibility for Media and Setup

You are solely responsible for the content and configuration used within the App. Solo Automations Ltd accepts no liability for:

• Corrupt Media: Issues caused by “bad media” (corrupted MP3, WAV, video files, etc.) imported by the User. It is the User’s responsibility to verify the integrity of all files prior to a show.
• Hardware Setup: Failures resulting from improper cabling (DMX), power supply issues, or physical damage to SOLO®reader units.
• Device Configuration: Failures resulting from the User’s iOS device entering sleep mode, receiving calls/notifications, running out of battery, or overheating during a performance.

6. Updates and Software Changes

• Updates: We may periodically issue updates to the App to add features or fix bugs. We strongly recommend disabling automatic updates and testing any new App version in a non-critical environment before using it in a live show.
• Compatibility: We do not guarantee that future updates to the iOS operating system will not impair the functionality of the App or Connected Hardware.

7. SOLO®cloud, SOLO®sync, and Data Integrity

THIS SECTION SPECIFICALLY COVERS YOUR DATA.

You acknowledge that SOLO®cloud and SOLO®sync features rely on internet connectivity and third-party server infrastructure. Solo Automations Ltd accepts no liability for:

• Data Loss: Any loss, corruption, or degradation of show files, media assets, or cue data stored locally on your device or remotely on SOLO®cloud.
• Sync Errors: Failures in SOLO®sync resulting in show files not appearing on other devices, version conflicts, or overwriting of data during the synchronisation process.
• Service Availability: Inability to access SOLO®cloud data due to server downtime, maintenance, or local network failures at your venue.
• Backup Obligation: It is your sole responsibility to maintain offline, local backups of all show data and media files. SOLO®cloud should not be relied upon as your sole backup method.

8. Limitation of Liability

THIS SECTION IS CRITICAL. PLEASE READ CAREFULLY.

To the fullest extent permitted by law, Solo Automations Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or earnings, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

1. Failed Performances: Any costs or damages incurred due to a show stopping, pausing, or failing. This includes, but is not limited to:
   • Venue hire costs.
   • Ticket refunds or compensation to audiences.
   • Loss of reputation or future booking opportunities.
   • Fees for hired talent, crew, or equipment.
2. App & Cloud Malfunction: Any damages resulting from App crashes, freezes, glitches, SOLO®cloud server failure, or the failure of SOLO®sync to retrieve data.
3. Data Recovery: The cost of recovering or recreating lost show files or media.

Cap on Liability: In no event shall Solo Automations Ltd’s aggregate liability for all claims relating to the App exceed the amount you paid specifically for the App (or the subscription fees paid in the last 12 months), or fifty pounds sterling (£50.00), whichever is greater.

9. Indemnification

You agree to defend, indemnify, and hold harmless Solo Automations Ltd, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to legal costs) arising from:

• Your use of the App, SOLO®reader, SOLO®sync or SOLO®cloud in a live performance setting.
• Any claim by a third party (such as a venue, promoter, or audience member) related to a failed or poor-quality performance utilising our App.
• Your violation of any term of this Agreement.

10. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation (including “noise” or interference in a live venue).

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Entire Agreement and Retroactive Application

• Retroactivity: You acknowledge and agree that these Terms apply to all of your use of the App, Connected Hardware, and Cloud Services, including any use that occurred prior to the date you accepted these Terms. By continuing to use the App, you ratify and confirm that your past use is subject to the limitations of liability and disclaimers set forth herein.
• Entire Agreement: These Terms constitute the entire agreement between you and Solo Automations Ltd regarding the use of the App and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Solo Automations Ltd.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email: support@solosfx.com